Research, evaluation, insights
Visitor learning
Visitor experience

Previous professional roles


Wildfowl & Wetlands Trust

Ten years as national Head of Experience, Engagement & Learning

Projects: Project and meeting facilitation, Visitor segmentation, Visitor research, Guidebooks, Visitor engagement strategy, planning & delivery, Visitor experience whole site planning, Education services planning, Education strategy, HSBC funded £1 million education programme, Trails research, Events strategy, Walks & talks planning & reviews, Brand & identity development

National Trust

Seven years as national Learning Adviser and Head of Learning

Projects: NT Property learning project evaluations - for outdoor & gardens properties, Evaluation toolkit and training, Gardens interpretation, Education partnerships, DEFRA funded environmental behaviour change project, Trails toolkit

Oxford University Museums

Two years managing HLF funded audience inclusion project in the University Museum of Natural History and Pitt Rivers Museum

Projects: Under-represented audience profiling, Community engagement & workshops, Organisational change programme, Exhibition for visually impaired, Audience research and project evaluation, Family trails programme

Blue Planet Aquarium

Two years as Education Manager

Projects: Education strategy, Marketing, Logistics & practical planning, Exhibition development, Commercial visitation target setting, Schools and families resources development

Hampshire County Museums

Six years as manager of hands-on natural history and social history museum centre for schools

Projects: Schools resource development, Audience development & marketing, Multi-site education advice, Building renovation management,  Curation of natural history museums collections

Glasgow Hunterian Museum

Two years as curatorial and conservation assistant

Projects: Remedial and preventative conservation of bone and spirit collections, Curation of Hunterian natural history collections