"Ann spearheaded our visitor experience and engagement planning at WWT. She managed the development of our visitor segmentation model, but also achieved the much harder thing of effectively embedding it across all our organisation. A common language and approach to understanding what motivates our different visitors continues to be important in many aspects of our work. Ann’s other skills lie in asking questions – pulling together effective and meaningful evaluation, visitor surveys and facilitating workshops. Ann has a natural ability and personality to engage with a wide range of people and audiences, and , while focussed on completing tasks, will take people with her."
"If you’ve got Ann on your team things get done. She’s conscientious, engaged and wants to work with you not just for you. She will challenge you but has a calm, logical and practical way of thinking and working that is inspiring and empowering. I’ve worked with Ann on many projects (evaluation, learning, visitor experience) over the last 20 years and can highly recommend her. The energy and creativity she brings to any project is worth its weight in gold. "
"We were looking for an evaluation consultant to work with us closely on an ambitious river conservation project. We felt from the outset that Heritage Pathfinder would work well with us and understand our needs. Ann has been with us for almost a year, in what has been an incredibly busy time for the project setting up an enormous range of community activities. She was very quick to be up to speed with our complex project. She gives us great guidance, she’s created a number of targeted sophisticated evaluation tools, and has been there for all of us when we have needed support. I would strongly recommend Heritage Pathfinder for providing evaluation expertise in the realms of community engagement on an ambitious scale."